Refund Policy

Ice cream, sorbet and every other food we sell is perishable. Once it has left the counter or the shipping box has been delivered, it cannot be returned or exchanged. This is stated before you buy, on the box builder and here.

If a box of pints doesn't arrive frozen, we send another batch. Just send us a photo. In full:

• What it covers: any shipped box whose pints arrive soft or melted, delivered to the address you gave us.
• How to claim: email or text a photo of the opened box and the pints within 24 hours of the delivery time the carrier shows, with your order number.
• What you get: we reship the same pints at no charge on the next shipping day, or, if you prefer, refund the price of the pints and the shipping.
• What it does not cover: a box delivered to a wrong address you entered, or held at the door or at a pickup point for more than a day at your request. We still try to help.
• Who decides: the photo is enough. We do not ask you to send anything back.

If something is wrong with a scoop, sundae or fountain drink, tell us at the counter and we remake it. Order-ahead orders can be changed or cancelled by phone until we start making them.

You can cancel a shipped order until it is packed. If we cannot ship on the day we promised, the Shipping Policy explains your choice to wait or cancel. Refunds go back to the original payment method within seven business days.

Gift cards are not refundable for cash, except where a state law requires a cash payout of a small balance. They never expire. See the Gift Card Terms.

Call (843) 555-0148 (demo number) or use the contact form.